Frequently Asked Questions
1. Are pets really considered part of the family at Kilukin?
Absolutely. At Kilukin, we believe that dogs and cats are family members who deserve love, care, and high-quality products that promote their comfort, safety, and well-being.
2. Where are Kilukin products shipped from?
Our products are shipped by our international logistics partners located in China, which allows us to offer carefully selected, high-quality pet products at affordable prices worldwide.
3. Do you ship internationally?
Yes! We offer worldwide shipping. If your country is available at checkout, we can deliver to you.
4. What is the shipping cost?
We offer premium international shipping for a flat rate of USD $9.00 per order, regardless of the number of items purchased.
5. How long does delivery take?
* Processing time: 1 to 3 business days
* Estimated delivery time: 7 to 14 business days
* In some regions, delivery may be delayed up to 21 business days due to customs or local postal services.
Delivery times are estimates and may vary depending on your location.
6. Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a tracking number by email so you can track your package every step of the way.
7. Are there any customs fees or import taxes?
Depending on your country, customs fees or import taxes may apply. These fees are not included in the product price or shipping cost and are the responsibility of the customer.
8. How do I choose the right size for my pet?
Each product page includes a detailed size guide. We recommend that you measure your pet carefully and compare the measurements before placing your order.
If in doubt, please contact our support team for assistance.
9. Are your products safe for pets?
Yes. We carefully select products designed for the comfort and general use of pets. However, we always recommend supervising your pet while they are wearing accessories or clothing, especially during the first use.
10. What should I do if my order is delayed or has not arrived?
If your order has not arrived within the estimated delivery time:
* Please wait up to 30 business days.
* Contact our support team if the delay exceeds this period.
We are here to help and will work with you to resolve the issue.
11. Can I change or cancel my order after I have placed it?
Orders are processed quickly. If you need to change or cancel your order, please contact us as soon as possible. Once shipped, changes may not be possible.
12. How can I contact Kilukin customer support?
You can contact us through the following channels:
📧 contact.kilukin@gmail.com
🕘 Monday to Friday — 9 AM to 6 PM
We respond within 24 to 48 business hours.
13. Why should I trust Kilukin?
Kilukin is based on transparency, care, and genuine love for pets. Our focus is:
* Clear communication
* Secure shopping experience
* Reliable international shipping
* Products designed to improve your pet's quality of life.
Your trust is important to us.
Kilukin — Caring for those who give us unconditional love.