Privacy Policy

Kilukin is a brand and online store operated and managed by Rocktude Negócios Digitais LTDA. Any reference to “Kilukin,” “we,” “us,” or “our” in this Privacy Policy refers to Rocktude Negócios Digitais LTDA, the legal entity responsible for operating the Kilukin store and its digital services.

Kilukin operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a curated shopping experience. The Services are powered by Shopify, which enables us to deliver ecommerce functionality.

This Privacy Policy describes how Rocktude Negócios Digitais (operating the Kilukin brand) collects, uses, and discloses your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. Personal information does not include data that has been anonymized or de-identified.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, phone number, and email address.

  • Financial Information: Credit or debit card details, payment method, transaction confirmations, and related payment information.

  • Account Information: Username, password, security information, preferences, and settings.

  • Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and order history.

  • Communications: Information you provide when contacting customer support or communicating with us.

  • Device Information: IP address, browser type, device identifiers, and network information.

  • Usage Information: Details about how and when you interact with or navigate the Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise provide information.

  • Automatically through your use of the Services, including via cookies and similar technologies.

  • Service providers that support our operations and process data on our behalf.

  • Business partners or third parties, as permitted by law.

3. How We Use Your Personal Information

Rocktude Negócios Digitais uses personal information for the following purposes:

a) Provide, Personalize, and Improve the Services

  • Process payments and fulfill orders

  • Manage accounts and customer preferences

  • Arrange shipping, returns, and exchanges

  • Provide customer support

  • Recommend products and personalize the shopping experience

b) Marketing and Advertising

  • Send promotional communications by email, SMS, or other channels

  • Display personalized ads based on your activity on the Services

c) Security and Fraud Prevention

  • Authenticate accounts

  • Detect and prevent fraud, abuse, or unlawful activity

  • Protect the integrity and security of the Services

d) Communication

  • Respond to inquiries and support requests

  • Maintain our relationship with customers

e) Legal and Compliance Purposes

  • Comply with legal obligations

  • Respond to lawful requests from authorities

  • Enforce our terms, policies, and agreements

4. How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify and service providers that support payment processing, analytics, hosting, customer service, fulfillment, and shipping.

  • With marketing and advertising partners to deliver targeted advertisements, subject to applicable laws.

  • With affiliates or entities within our corporate group.

  • With third parties at your direction or consent, such as shipping providers or social media integrations.

  • In connection with business transactions, such as mergers, acquisitions, or insolvency.

  • To comply with legal obligations or protect our rights, users, and Services.

5. Relationship with Shopify

The Services are hosted by Shopify. Shopify processes personal information to provide and improve its services. Information submitted through the Kilukin store may be transferred to and processed by Shopify and its partners in other countries.

Shopify may process personal information collected from interactions with our store and other merchants to provide enhanced features. In such cases, Shopify acts as an independent data controller for that processing.

For more information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

6. Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

7. Children’s Data

The Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Data Security and Retention

While we implement reasonable security measures, no system is completely secure. We cannot guarantee absolute security of your information.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request deletion of your data

  • Correct inaccurate information

  • Receive a copy of your data (data portability)

  • Opt out of the sale or sharing of personal information for targeted advertising

You may also opt out of marketing emails at any time by using the unsubscribe link included in our communications.

If you reside in the UK or European Economic Area, you may also have rights related to objection, restriction of processing, and withdrawal of consent.

We may need to verify your identity before fulfilling requests, as required by law.

10. International Data Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on appropriate legal safeguards, such as Standard Contractual Clauses.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Rocktude Negócios Digitais LTDA
Operating the Kilukin brand

E-mail: contact.kilukin@gmail.com
Address: Rua José Gastão Machado, 480 – Pará de Minas, MG, 35661-520, Brazil

For purposes of applicable data protection laws, Rocktude Negócios Digitais LTDA is the data controller responsible for your personal information.