Shipping policy
Shipping Policy:
At Kilukin, we are committed to delivering high-quality pet products to customers worldwide with transparency, care, and reliability. Please read our shipping policy carefully to understand how orders are processed and delivered.
Shipping Origin:
All Kilukin products are shipped directly from our international fulfillment partners locatedin in Asia.
This allows us to offer a wide variety of premium pet accessories and apparel while maintaining competitive pricing and quality standards.
Shipping Coverage:
We currently offer international shipping worldwide, including (but not limited to):
* United States
* Canada
* Europe
* United Kingdom
* Australia
* New Zealand
* Latin America
* Asia
If your country is available at checkout, we can ship to you.
Shipping Method & Cost:
* Shipping Method: Premium International Shipping
* Flat Shipping Fee: USD $9.00 per order
* Tracking information is provided for all shipments.
Processing Time:
* Orders are processed within 1–3 business days after payment confirmation.
* During high-demand periods (holidays, promotions), processing may take slightly longer.
Estimated Delivery Time:
Estimated delivery time includes processing + transit time:
* Average delivery time: 7–14 business days
Customs, Duties & Taxes:
* International shipments may be subject to customs duties, taxes, or import fees, depending on your country’s regulations.
* These charges are not included in the product price or shipping fee and are the responsibility of the customer.
We recommend checking your local customs office for more information.
Order Tracking:
* Once your order is shipped, you will receive a tracking number by email.
* Tracking updates may take 2–5 business days to appear after shipment.
Incorrect Address & Delivery Issues:
Please ensure your shipping address is accurate and complete at checkout.
Kilukin is not responsible for:
* Delays caused by incorrect or incomplete addresses
* Failed deliveries due to unavailable recipients
* Delays caused by customs inspections or local postal services
If a package is returned due to an incorrect address, reshipping fees may apply.
Lost or Delayed Packages:
If your order appears delayed or lost:
* Please allow the full estimated delivery window before contacting us
* If your package has not arrived after 30 business days, contact our support team for assistance
Customer Support:
For any shipping-related questions, please contact us at:
Our support team will respond within 24–48 business hours.
Policy Updates:
Kilukin reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated revision date.